Frequently Asked Questions
Everything you need to know about our premium home and bath collections.
What is the typical lead time for shipping?
Most in-stock items ship within 2-3 business days. For larger fixtures or custom finishes, please allow 7-10 business days for processing before shipment.
Do your products come with a warranty?
Yes, Barclay Products Limited offers a limited warranty on our fixtures, covering defects in material and workmanship under normal use. Warranty duration varies by product category.
What is your return policy for home fixtures?
We accept returns on unused, uninstalled items in their original packaging within 30 days of delivery. Please note that a restocking fee may apply to certain oversized items.
How should I clean and maintain my Barclay fixtures?
To preserve the finish, we recommend cleaning with a soft cloth and mild soap. Avoid abrasive cleaners or harsh chemicals that can strip the protective coating.
Do you offer international shipping?
Currently, we ship to the contiguous United States and Canada. For inquiries regarding other international destinations, please contact our customer service team for a custom quote.
Can I modify or cancel my order after it has been placed?
Orders can be modified or cancelled within 24 hours of placement. Once an order has reached the shipping floor, we are unable to make changes and the standard return process must be followed.